Help

In order to join Xtra-vision, you must be over 18 years of age, and need to bring the following two forms of I.D:

• An official photo I.D: such as a drivers licence or passport
• A recently paid utility bill/ bank statement to confirm your address

The next step is to complete and sign the Xtra-vision membership application form and agree to the Xtra-vision terms and conditions of membership. With this completed, you may commence renting straight away and there is no charge or annual fee to join.

Can I rent in other Xtra-vision stores?

Yes, you can rent in any Xtra-vision Store, provided that your account is in good order. The first time you visit a new store simply bring your membership card AND an official photo I.D (Passport/ drivers licence). Your account will then be activated in that store for use.

Can my children get a card to use on my account?

Unfortunately not, only one card may be issued per account.

What is your returns policy?

Please retain your receipt. We will be happy to provide refunds on Faulty Goods (complete with packaging) and returned with a receipt, within 28 days of purchase.

Unwanted/change of mind items may be returned within 28 days of purchase (in an unused & saleable condition with receipt) and exchanged for:

This does not affect your statutory rights

Do you sell gift vouchers?

Yes we sell €5, €10 and €20 Gift Vouchers in R.O.I Stores and £5/ £10 & £20 in Our N.I Stores.

Gift Vouchers can be used for either Rental or Retail items, are not refundable or exchangeable for cash, and are valid for 1 year from the date of purchase.

What are the terms and conditions of my money off rental vouchers?

Only one voucher may be used per transaction, they may not be used in conjunction with any other offer and must be used prior to expiry date.

Lost or stolen card: What do I do?

If you are no longer in possession of your membership card, you should report it to your branch (used branches) as soon as possible because the card-holder is held responsible for all items taken out on the account.

Following the report, your account will be permanently locked and cannot be used by anyone else

When next visiting the store please bring official photo I.D. or a recently paid utility bill and a new account will opened for you with a new account number and membership card.

What time do I have to return rental items by?

We request that all items are returned by 8.30pm on the due day.

(Unless it is a same day rental, then it must be handed to a staff member before 6pm).

We do not however, charge an extended viewing fee unless the item is returned after (or just before) closing, to facilitate this, please ensure all items are returned at least one hour before closing.

What do I do if I want to return a faulty phone?

Xtra-vision have a 28 day policy on mobile phones.

Should your phone develop a fault within this time, we will replace or refund the item, subject to the fault being verified, plus all packaging, manuals and a valid receipt being returned.

Should the fault be due to a lack of coverage we reserve the right to deduct the amount of used credit.

After the 28 day period, all phones which have developed a fault must be sent for repair, they will be repaired free of charge under their warranty provided the fault is not as a result of consumer damage or misuse.

What should I do if the item I rented doesn't work?

Unfortunately due to the nature of our product they can, and do sustain damage, we try to avoid this as much as possible. However should a rental item not perform to the expected standard, it must still be returned on time. If possible please call the store and let them know as soon as possible. Your account may be credited with the rental fee paid, or an exchange (same title only) will be given where possible or you will receive a full refund if you choose. (Should there be an unusual frequency of the above, the "faulty" product will have to be tested prior to credit being given).